Data Privacy Policy
Your privacy is important to us at Compass Grove Panel
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you actively share. This includes your name, business name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget expectations. This helps us tailor our services to your business needs.
Our site automatically records certain technical data when you browse. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your preferences, and communicating about your service needs.
We also leverage information to improve our services and the overall website experience, helping us understand which corporate floral services are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Compass Grove Panel respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and put in place suitable technical and organizational safeguards to guard it. This encompasses safe storage of data, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
We store personal data in protected systems that have access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is ever completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your data is used.
To exercise these rights, please reach out using the contact information at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser’s preferences. Nevertheless, turning off certain cookies could impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Compass Grove Panel and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will modify the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Compass Grove Panel Privacy Team
Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0750
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.